In this Sunday’s Telegraph (yes, it’s something that appears in our house occasionally…) there was a rather excellent piece by Roya Nikkhah on the front page with the headline “MPs are sent letters about misdelivered mail by post watchdog – but none of them arrives”.
Now although this pretty much speaks for itself some elaboration is needed.
“The letters, addressed to 49 MPs at the House of Commons, were posted first class from Ely, Cambridgeshire, on May 13. Each was clearly marked with the Postwatch return address. After a fortnight, it became clear that none of the “Stamp Out Misdelivered Mail” campaign material had been delivered.”
A Royal Mail spokesman is quoted as saying “As far as we are concerned, the letters are not in our system.” The article goes on to state that Postwatch suggests around 14 million letters are lost by the Royal Mail every year. 14 million. How is it that difficult to get a letter to the right place? I really don’t understand this.
Apparently last month, the Royal Mail admitted that it had failed on all 15 of its service targets. A record of such poor performance has not gone unnoticed it seems and Nikkhah closes by pointing out that the company is likely to receive an £80 million customer compensation bill by the industry regulator.
